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Understand Your Rights on match5

Our legal framework governs how your account, your data, and your payments are handled at match5 — clearly, without the fine-print runaround. Access to match5 depends on state law and is available only where local law permits.

State-Dependent AccessAccount Data RightsPayPal, Venmo, Play+ Policy ContextUS-Eligible States OnlyTransparent Terms
match5 Understand Your Rights on match5
REACH OUR LEGAL TEAM

Contact Us About Policy Questions

If you have a question about your rights, a specific account term, or how a policy applies to your state, we have direct channels for that. Don't dig through the FAQ for something that warrants a real answer — reach out directly and we'll respond with the specific policy context for your situation.

Live Chat Support Start a live chat from your account dashboard for immediate policy questions. Our support team can pull up your account terms and walk you through the relevant clause in real time.
Email Policy Team Send a written inquiry to our legal policy address via the Contact page in your account. We respond to policy-specific questions with cited terms, not generic replies.
Account Settings Help Many legal requests — data access, account closure, payment dispute initiation — can be started directly inside Settings without needing to contact support at all.
HOW WE PROTECT YOU

Account Security and Data Practices

Security and data integrity aren't afterthoughts in our policy — they're built into how your account operates from day one. Here's exactly how we handle the four areas that matter most when it comes to legal accountability.

Data Handling and Storage

Your personal data — name, address, payment method details — is stored with encryption at rest. We retain only what's required by applicable state law and our payment processor agreements, including PayPal and Venmo.

Cookie and Tracking Policy

We use session cookies to keep your account active and analytics cookies to understand how the platform performs. You can adjust cookie preferences from the footer of any page — no account login required.

Account Access and Security

Login uses multi-step verification when a new device is detected. If you access your account from New York and then from a new device hours later, our system flags it and prompts verification before letting through.

Requesting Changes or Deletion

You can request a data export or deletion through Settings under Privacy. Deletion requests are processed within the timeframe required by your state's applicable privacy law — we confirm completion by email.

Answers to Common Policy Questions

These are the legal and policy questions we get most often. If yours isn't here, live chat or the policy email channel will get you a specific, cited answer faster than searching the terms document yourself.

Access depends entirely on your state's law. We operate only where local law permits online gaming or sports betting. Log in from your state to see whether your account is eligible to place wagers.

We collect identity information for verification, payment details for processing via PayPal, Venmo, or Play+, and session data for security. Nothing beyond what your account operation and applicable state law require.

Go to Settings, select Privacy, then choose Request Data Export. We package your account history, transaction records, and profile data and deliver it to your registered email address.

Yes. Submit a deletion request through Settings under Privacy. We process it within the timeframe required by applicable state privacy law and send confirmation to your email on file once complete.

Start the dispute from your account's Transaction History page. Our team reviews the payment record against what PayPal or Venmo reported and responds with findings within the timeframe stated in our payment terms.

Terms update when state regulatory changes require it. We notify you by email to the address on your account before changes take effect — you don't need to check the terms page manually to stay informed.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.