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What You Agree To When You Use match5

These terms set out the rules that govern your match5 account — from eligibility and payment use to how disputes are handled and what happens when you need to close your account.

Eligibility by state lawPayPal, Venmo, Play+ coveredAccount conduct rulesDispute resolution processAccount closure rights
match5 What You Agree To When You Use match5
TERMS CONTACT

Reach Us About Your Account Terms

Got a question about what a specific clause means, or need clarification on how a policy applies to your account? Our support team handles terms-related inquiries through three channels — pick whichever fits your situation.

Live Chat Start a live chat session directly from your account dashboard. It's the fastest route for questions about account conditions, payment terms, or eligibility.
Email Support Send a detailed message to our support address for written clarification on specific terms, account decisions, or dispute steps. We respond in writing.
Help Center Our Help Center covers common terms questions — including PayPal withdrawal conditions, account suspension rules, and how to request a formal account review.
HOW WE HANDLE IT

How match5 Manages Your Account Data and Rights

We take the obligations in these terms seriously on our end, too. Here's how we operate with respect to your data, your account security, and your right to request changes.

Data Retention

We retain account and transaction records for as long as required by applicable state regulations. You can request a summary of your account data through the Help Center at any time.

Account Security

Your account is protected by password authentication and session controls. If you notice unauthorized activity, contact live chat immediately so we can flag and review the account.

Cookie and Tracking Policy

We use cookies to keep your session active and to improve how the platform performs for you. You can adjust cookie preferences through your browser settings at any time.

Requesting Changes

To update personal details, dispute a transaction, or close your account, submit a request via email or live chat. Identity verification is required before any changes take effect.

Common Questions About Your match5 Terms

These are the questions we actually hear most often when it comes to account terms, eligibility, and what the rules mean for your day-to-day account use.

Yes — your eligibility depends on your state's law. If access is not permitted where you are, these terms prohibit you from creating or using an account. Check your state's current regulations.

We will notify you of material changes before they take effect. Continuing to use your account after that notice means you've accepted the updated terms. Check your account email for update notices.

We may suspend or close your account, withhold pending balances subject to review, and report activity to relevant authorities if required by law. Decisions are made on a case-by-case basis.

Yes. All funding and withdrawal activity through PayPal, Venmo, or Play+ is governed by these terms alongside each payment provider's own user agreement. Both sets of rules apply.

Submit a request through live chat or email support. We'll verify your identity first, then provide a summary of account and payment records within the timeframe required by applicable law.

Contact our support team via live chat or email, confirm your identity, and request permanent closure. Any remaining balance will be reviewed and returned through your verified payment method.
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Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.