Reference

How match5 Handles Your Personal Information

Your account data, payment details, and browsing behavior are handled with a clear set of rules — we collect only what we need, store it securely, and never sell it to third parties.

No third-party data salesSecure account storagePayPal, Venmo, Play+ transaction privacyYour right to request data deletionContact us anytime
match5 How match5 Handles Your Personal Information
HOW WE PROTECT DATA

Data Handling, Cookies, Security and Retention

We use SSL encryption across every page of match5, including account login, payment screens, and the settings panel where you manage your profile. Data is not shared with advertising networks or sold to marketing firms. Retention periods follow state-level requirements for licensed operators, and we delete or anonymize data once those periods expire. Here's how each key area works in practice.

Account Security Your login is protected by password hashing and optional two-factor authentication. We flag unusual login locations and can lock your account on request pending identity review.
Cookie Controls We use session cookies to keep you logged in and analytics cookies to understand page performance. You can block non-essential cookies through your browser settings without losing account access.
Data Retention Rules Active account data is kept while your account remains open. After closure, we retain records only as long as state law requires, then delete or anonymize the file.
Requesting Changes Submit a data access, correction, or deletion request through live chat or email. We'll confirm receipt and respond within the period required under your state's applicable privacy law.
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you have a question about your data, want to submit a correction request, or need to know what information we hold on your account, our support team is the right first stop. You can reach us through live chat inside your account dashboard, by email at the address listed below, or through the help form on our contact page. We aim to respond to privacy-related requests within the timeframe required by applicable state law.

Live Chat Open the chat widget inside your account dashboard to ask about data access, account records, or cookie preferences. Available during posted support hours.
Email Support Send your data request or privacy question to our support email. Include your registered email address so we can locate your account quickly.
Help Form Use the help form on our contact page to submit a formal data deletion or correction request. We'll confirm receipt and follow the applicable state-law timeline.

Common Questions About Your Privacy at match5

Here are the questions we hear most often about data, cookies, payment privacy, and account rights. If yours isn't covered here, reach out through live chat or the help form.

No. We do not sell, rent, or share your personal data with third-party advertisers or marketing firms. Data is used only to operate your account and meet legal obligations.

We store only the transaction reference number and amount. Your full PayPal or Venmo credentials stay within those platforms — we never see or store your wallet password or linked bank details.

Contact our support team via live chat or the help form with your registered email address. We'll locate your account file and send a copy within the timeframe your state's privacy law requires.

Yes. Submit a deletion request through live chat or email. We'll process it subject to any legal retention period we're required to observe under applicable state law before completing the deletion.

We use session cookies for login continuity and analytics cookies for performance. You can block non-essential cookies in your browser settings anytime without losing the ability to access your account.

Reach our support team through live chat inside your account dashboard or by email. For unresolved concerns, you may also contact the relevant state privacy authority depending on where you're located.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.